Front Office Associate - Depok

Join Ruvi Rizqy Berkah as a Front Office Associate in Depok and become part of a dynamic team dedicated to delivering exceptional hospitality experiences. This role offers a unique opportunity to grow in a supportive environment, where your career and potential are nurtured. As a Front Office Associate, you'll be the first point of contact for our guests, ensuring their stay is seamless from check-in to check-out. Our hotel in Depok is a vibrant hub, and we're looking for someone passionate about hospitality to help us continue to exceed guest expectations.

In this role, you'll handle check-ins and check-outs, manage guest inquiries, and coordinate with various departments to ensure a smooth guest experience. You'll use our hotel's property management system (PMS) to manage reservations and guest data. This position is perfect for someone looking to start or advance their career in hospitality, with opportunities for professional development and growth within the company.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and courteously.
• Manage guest inquiries and complaints, ensuring timely resolution.
• Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction.
• Use the property management system (PMS) to manage reservations and guest data.
• Maintain accurate guest records and documents.
• Assist with guest transportation arrangements if needed.
• Promote the hotel's amenities and services to guests.
• Participate in team meetings and training sessions to improve service quality.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in front office or hospitality roles.
• Familiarity with property management systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational skills with attention to detail.
• Fluency in English and Bahasa Indonesia.
• Ability to lift and carry up to 20 kg.
• Valid SIM card and willingness to work shifts including weekends and holidays.

🛠️ Keahlian

Lowongan Terkait