Field Support Specialist - Ciamis

Join Mitracomm Ekasarana as a Field Support Specialist in Ciamis and play a pivotal role in delivering exceptional customer service and technical support in the retail and consumer products sector. This position offers a dynamic work environment where you will engage directly with clients, troubleshoot technical issues, and ensure seamless operations for our valued partners. With a strong focus on customer satisfaction and technical expertise, you will be at the forefront of resolving challenges and maintaining high standards of service.

Mitracomm Ekasarana is a leading company in the telecommunications and technology sector, known for its commitment to innovation and excellence. As a Field Support Specialist, you will have the opportunity to work with cutting-edge tools and software, including but not limited to ServiceNow, JIRA, and Salesforce. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about providing top-notch support to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support and troubleshooting for retail and consumer products clients.
• Install, configure, and maintain telecommunication equipment and systems.
• Assist clients with software and hardware issues, ensuring minimal downtime and maximum productivity.
• Conduct regular site visits to monitor equipment performance and address any issues promptly.
• Collaborate with the technical team to resolve complex technical problems.
• Document all support activities and maintain accurate records of client interactions.
• Ensure compliance with company policies and industry standards.
• Participate in training sessions to stay updated with the latest technologies and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Telecommunications, Computer Science, or a related field.
• Minimum of 2 years of experience in field support or a similar role in the telecommunications industry.
• Strong knowledge of telecommunication equipment and systems, including but not limited to routers, switches, and servers.
• Familiarity with ServiceNow, JIRA, and Salesforce is a plus.
• Excellent problem-solving and troubleshooting skills.
• Proficient in both written and spoken English and Indonesian.
• Valid driver's license and reliable transportation.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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